Job Description

Company name: HESC Solutions, Inc.

Pay: $17/hr to start

Location Requirement: Must reside in or near the Dallas–Fort Worth area (within 40 miles of Arlington)

At HESC Solutions, Inc., we help borrowers navigate their federal student loan repayment options with clarity, compassion, and professionalism. As a Bilingual Remote Call Center Representative, you’ll play a meaningful role in supporting individuals as they work toward financial stability and educational success serving borrowers in both English and Spanish.

As a Call Center Representative, you will:

• Serve as a trusted resource for borrowers by answering inbound calls, emails, and chats in a friendly and professional manner (in English and Spanish)
• Make outbound calls to assist borrowers with delinquent accounts
• Educate borrowers on repayment options, deferments, and forbearance programs
• Process loan payments and accurately update account information
• Protect sensitive borrower information while maintaining strict confidentiality
• Navigate multiple systems efficiently while minimizing hold time
• Work a structured 8-hour shift (with scheduled lunch and breaks)

Shifts may range between 7:00 AM and 10:00 PM based on business needs including a Saturday shift from 9:00 AM – 1:00 PM. Flexibility is important, including occasional overtime or schedule adjustments. Schedules will be assigned by management.

Successful candidates are:

• Fluent in English and Spanish (written and verbal required)
• Strong communicators
• Comfortable multitasking (including typing while speaking)
• Organized and detail-oriented
• Confident working in a fast-paced, performance-driven environment
• Tech-savvy with strong computer skills

Minimum Qualifications

• High school diploma or equivalent (some college or bachelor’s degree preferred)
• At least 6 months of call center experience required
• Bilingual fluency in English and Spanish
• Ability to pass a pre-employment cognitive and personality assessment
• Ability to obtain a Federal 5C Security Clearance and pass a credit check
• Must not be in default on federal student loans
• Reliable home internet (minimum 10 Mbps) and a quiet, distraction-free workspace
• Must reside in or near the Dallas–Fort Worth area

Pre-Employment Screening Requirements

As part of the hiring process, candidates will undergo a background check, which includes a credit history review. Certain financial factors reflected in the report may impact eligibility for this position. Candidates may be required to provide additional information or context regarding items identified during the screening process.

Candidates must also meet eligibility requirements for government-related background processes, which include U.S. citizenship.

What We Provide

• Company-issued computer and equipment
• Stable full-time hours (40 per week)

Pay Progression & Bonus Opportunities

We reward performance and growth with scheduled pay increases.

Starting Pay - $17.00 per hour

After 1 Year of Employment - $18.00 per hour

Quarterly Performance Bonuses Employees are eligible for quarterly bonuses based on performance metrics and attendance.

Benefits

We offer a strong benefits package designed to support you and your family:

• Medical Insurance (Blue Cross Blue Shield) – Most plans 100% employer-paid
• Dental Insurance (Guardian) – Employer-paid
• Telehealth services
• Life Insurance (2x annual salary provided)
• 401(k) with up to 7% company match
• Federal paid holidays
• Up to 10 days of paid time off annually (additional days with tenure)

Benefits eligibility begins the first day of the month following 60 days of employment.

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