Technology Consultant Job at ServiceNow, West Palm Beach, FL

Ly91T0p1dEZWYUNSd0xlNUlYekZKMll5MWc9PQ==
  • ServiceNow
  • West Palm Beach, FL

Job Description



It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description



The Customer Outcomes  Technical Consultant is responsible configuring ServiceNow Platform (IT Workflow, Customer Workflow, Employee Workflow, and Platform) based on leading practices to provide a solution that achieves customer outcomes. The Technical Consultant is the functional and technical expert in customer engagements.

  • Participate in workshops with customers to assess current processes and establish future-state processes.
  • Design and deliver ServiceNow solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices.
  • Provide oversight and unit testing of code developed by partner or customer employees.
  • Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes.
  • Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.
  • Provide feedback to product development to improve the product based on experiences gained with customers.

Qualifications

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
  • 8+ years experience as part of a professional services organization; or equivalent education/experience
  • Ability to travel up to 50%
  • Industry domain expertise
  • Creative with comfort running projects independently
  • Success driving complex issues through analysis and resolution
  • Experience working collaboratively
  • ServiceNow certifications in aligned workflow

FD21

Additional Information



Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. 

Job Tags

Full time, Work at office, Remote work, Flexible hours

Similar Jobs

FUJIFILM Biotechnologies

Inventory Operations Worker Job at FUJIFILM Biotechnologies

Position OverviewThe Inventory Operations Worker is responsible for completing the daily and continuous cycle counting activities generated through SAP. This person will also be involved in the serialization process as well as inventory discrepancy resolution.Company OverviewAt...

York Employment

Electronic Assembler Job at York Employment

 ...products for shipment. This position is ideal for someone who enjoys working with their hands, pays attention to detail, and takes pride in...  ...in a fast-paced manufacturing setting. Responsibilities Assemble parts and subassemblies according to production guidelines.... 

State of Florida

LAW CLERK INTERNSHIP Job at State of Florida

 ...Determined by the Agency Posting Closing Date: 06/30/2026 Law Clerk Internship State of Florida Opportunities are...  ...internship opportunities offer bright, highly motivated law school students and recent graduates a unique opportunity to experience firsthand... 

Wellpath

Certified Medical Assistant (CMA) Job at Wellpath

 ...healthcare delivery and professional development. Qualifications & Requirements Education ~ Successful completion of an accredited CMA course. Experience ~ Minimum of one year of clinical experience preferred. Licenses/Certifications Currently certified... 

Merck & Co.

Executive Director, Regulatory Affairs Liaison Job at Merck & Co.

Job DescriptionOur Regulatory Affairs team in General Medicine advances medical innovation to patients by establishing clear, timely, and robust strategies for registration enabled by engagement with global health authorities. We work across functions and geographies to...